Webshop products are sold by the City of Tampere (Business ID 0211675-2)
City of Tampere Museums Web Shops:
Vapriikki – shop.tampere.fi/Vapriikki/en
Museum Milavida – shop.tampere.fi/museomilavida/en
Amuri Museum of Historic Housing – shop.tampere.fi/amurinmuseokortteli/en
Tampere Art Museum – shop.tampere.fi/tampereentaidemuseo/en
Moomin Museum – shop.tampere.fi/muumimuseo/en
All City of Tampere Museums Web Shops are operated by Museum Centre Vapriikki Museum Shop, Alaverstaanraitti 5 33100 Tampere.
Customer Service: museokauppa@tampere.fi
Registration and personal information
Ordering from the webshop does not require registration. By registering, you can make future purchases faster and view any past orders you have placed. Your username is the e-mail address provided during registration, and you will choose your own password when registering. Your username and password are personal. The customer is responsible for maintaining their username and password, and for ensuring that they do not end up in the hands of third parties. The customer can change the e-mail address serving as their username by logging in and visiting the webshop’s My Account page. The customer is responsible for all use of their account and password, and any costs or fees that may be incurred as a result.
The customer must provide all necessary information required by the webshop for its use. The City of Tampere has the right to process the customer’s personal data in accordance with the Personal Data Act and other legislation. The customer’s information is stored in the webshop’s customer register.
Ordering
Products are ordered through the Internet at https://shop.tampere.fi/ via the shopping cart. Each museum has its own separate section in the webshop. Shopping cart contents can not e combined.
All orders are confirmed by e-mail, stating the price of the order and the products ordered. To receive an order confirmation, you must provide an email address when placing the order. The customer consents to the webshop’s current terms of use and delivery in connection with each order, as well as any special terms and conditions concerning the products ordered.
Products from the Tampere Museum Centre Webshop are mailed to several countries, these being: Albania, Andorra, Australia, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Spain, South Korea, Netherlands, Ireland, Italy, Austria, Japan, Canada, China, Greece, Croatia, Cyprus, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Norway, North Macedonia, Portugal, Poland, France, Romania, Sweden, Germany, San Marino, Serbia, Slovakia, Slovenia, Finland, Switzerland, Taiwan, Denmark, Czech Republic, Turkey, Ukraine, Hungary, Vatican City, United Kingdom, United States.
Payment methods
Products are paid for when ordering. Online payments are made through a secure connection via the Suomi.fi/Paytrail service. The service includes the Finnish banks’ online payment and card payment service.
Payment Service Provider
Paytrail Oyj (2122839-7) operates as the payment intermediary service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. For complaints, we ask that you primarily contact the supplier of the product.
Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7
www.paytrail.com
Prices and VAT
The price of orders made from the webshop is in line with current product prices displayed in the webshop at the time of purchase. Webshop prices may differ from those of other stores. We reserve the right to change prices. All prices are displayed in euros (EUR). Delivery costs are added to the price of the order, which are determined by the contents, weight and method of shipping of the order.
The product prices displayed in the Tampere Museum Centre Webshop include the current VAT.
City of Tampere Museums tickets:
Tickets must be purchased in advance upon reservation. An order confirmation will be sent to the customer’s stated email address. The PDF document with a QR-code is the ticket, and it should be presented upon arrival at the museum, either printed on paper or on the screen of a phone or other mobile device.
There is no right to a refund or exchange of tickets bought in advance to City of Tampere Museums. If force majeure prevents City of Tampere Museums from providing a service that the customer has purchased, City of Tampere Museums are entitled to cancel the prepurchased tickets. If City of Tampere Museums cancel an event for a reason beyond the customer’s control, the fee will be refunded in full.
City of Tampere Museum Shops products:
The products will be delivered by mail to the delivery address provided by the customer when placing their order. If the delivery does not correspond with the order, or the delivery has suffered transport or other damage, a written notice must be made immediately to the address provided in the order confirmation: museokauppa@tampere.fi. The notice must be made within seven days of receipt of the order.
Delivery time and method
If the product is in our warehouse, the product will be sent within 5 working days of registering the order in our system. Products are delivered by mail. Any exceptions regarding deliveries will be notified on our web shop pages.
Products are delivered by post to the closest Posti collection point. City of Tampere Museums shall not be liable if Posti delivers a parcel to a different parcel machine or post office. Deliveries outside Finland will be forwarded to a local post company, and therefore can not be tracked.
The delivery charges are determined according to the contents, weight and delivery method of the order, and they are shown in the shopping cart after the delivery method is selected.
The customer is able to choose pick up as a delivery method. Pick up is free of charge. The pick up point for all orders placed on any of the City of Tampere Museums Web Shops is at Museum Centre Vapriikki Museum Shop, Alaverstaanraitti 5 33100 Tampere. Pick up is available during Museum Centre Vapriikki opening hours.
Returns and exchanges
If the order is damaged during transport or is otherwise defective, the customer must immediately contact the Museum Shop’s customer service to arrange for the delivery of a new product or cancellation of the order.
Under the Finnish Consumer Protection Act, customers are entitled to return or exchange products within 14 days. City of Tampere Museums Web Shops will not accept returns more than 14 days after delivery. The returned product and the original product packaging must be in the same condition as when they were received. The customer must pay all the costs of returning the products unless the supplier made an obvious error in the delivery. If a parcel is not collected, we will charge the costs of resending it.
Tickets can not be returned or exchanged.
Each shipment is accompanied by instructions for return. The price of returned products will be refunded as soon as we have received and checked the returned product.
Return instructions
Customers will be responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Notify us of your return by e-mail to museokauppa@tampere.fi. Let us know if you would only like to return some of the products or the entire order. Please also provide your order number, name, address, and telephone number. Thank you!
Products can be returned to the Vapriikki museum shop (Alaverstaanraitti 5) or can be mailed to the following address:
Museum Centre Vapriikki
Museum Shop
CUSTOMER RETURN
Alaverstaanraitti 5
33100 Tampere
Hardware, software, and connections
The customer is responsible for the acquisition, operation, and costs of the equipment, software, and network connections required to use the webshop. They must not cause interference or other harm to the webshop or other network users.
Liability for damages
The City of Tampere is liable to the customer only for any direct damages that it has negligently caused by violating the contract. If it can be determined that the City of Tampere is at fault, the customer can be reimbursed for the costs unduly charged to the customer by the webshop.
Force majeure
The Tampere Museum Centre Webshop is not responsible for force majeure or delays beyond the control of the webshop. A force majeure is considered to be e.g. a fire, a strike or other work stoppage, an official order, a disruption in the supply of energy, a shortage of raw materials or supplies, a cable or other communication disruption caused by or due to a third party, or any other similar event which was not known and could not reasonably have been foreseen. Tampere museums will announce a force majeure on the webshop’s web pages as soon as it has become apparent, if it is possible to report it.
Resolving disputes
We aim to primarily resolve any contractual disagreements through negotiations between the two parties. If no agreement is reached in the negotiations, the matter will be left to the Pirkanmaa District Court to resolve in accordance with Finnish law.
